Frequently asked questions

1. How do we pay for our event staff?

   If you have an account with us we work with 14 day terms of payment. Otherwise payment for event staff is due in full prior to your event/promotional drive.

2. Are we able to give feedback after an event?

   Of course you can, in fact after each event, a member of the Lola Event Staffing team will call you and ask for feedback on our hospitality staff and promotional staff at your event. We take careful note of all feedback with the aim of constantly improving our service.

3. Do you charge overtime past midnight?

   No, we do not charge overtime for event staff working past midnight.

4. Do we have to book cabs for event staff working late?

   Taxi fares incurred by our event staff for all travel after 23.30 hours after an event will be charged to you. You may prefer to organise cabs yourself if you have a preferred supplier. If not, we can do it for you.

5. Do we have to book event staff for a minimum number of hours?

   Yes, the minimum booking for our event staff and promotional staff is for 4 hours unless otherwise agreed.

6. Are your event staff insured?

   The client is responsible for the supervision of the event site in respect of Health and Safety issues. You are solely responsible for the health and safety of our personnel while they are providing the services to the same extent as if our personnel were your employees. For the avoidance of doubt; this will include traveling to and from the event which has been arranged by you or us prior to the event in accordance with your instructions. We suggest you maintain adequate insurance cover to underwrite your obligation to our personnel.

7. Do we have to feed and water Lola event staff?

   It is a legal requirement to make sure event staff have access to water and most clients are nice enough to provide food for our hospitality staff on shifts of over 4 hours. An army marches on its stomach!

8. Do we to pay for travel time?

   Generally for events outside London’s zone 3, Lola personnel are paid for the cost of travel. This will normaly represent a reimbursement for their train fare or a mileage allowance if they are driving.

   If the time taken to travel to a venue (under normal circumstances) is greater than 1 hour, staff are commonly paid for their time spent travelling one way.

   If compensation for travel costs or travel time is to be provided then it will be detailed in the information that you are provided with before the event.

If you are a staff member please note that you will always be informed if you will be re-imbursed for travel. If you are not informed, assume you will not be re-imbursed. Every event is different. You must send receipts WITHIN 2 weeks to be eligible.

1. Are staff entitled to breaks?

   Yes. All workers have the right to a break of 20 minutes if required to work continuously for more than six hours. The break should be taken during the six hour period and not at the beginning or end of it. That’s just fair isn’t it?

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